Data Recovery Process
Stage 1 – Getting your media to Rapid Data Recovery
- Package the drive up well in a box.
- Download and complete the shipping form and enclose it with the media.
- Send it securely via Courier.
Stage 2 - Diagnostic and Recovery Process
- On receipt a unique ID which will be emailed to you and the diagnostic process will begin.
- Once the diagnostic process is completed, a member of our customer support will contact you with the results and a file listing will be e-mailed to you.
- On the rare occasion that the data can not be recovered, we will arrange for the drive to be returned to you securely.
Stage 3 - Return of Data
- Data is transferred onto return media (usually DVDs).
- On receipt of payment the recovered data is returned by secure next day delivery.
- A copy of the data is retained for 7 days in case of query, after which the data is securely wiped and the job is closed
